In case you've ever had a shared web hosting account in the past or you've dealt with any other type of online service, you are probably aware from personal experience that for some things it is better to consult with a live person on the phone rather than exchange tickets or email messages. In order to know more about a service before you decide to purchase it or when something small-scale has to be made, for instance, it is really much easier and a lot faster to get it done real-time. If you have the option to seek the advice of representatives over the phone, it is very likely that you're using the services of an actual website hosting provider, not a reseller. The level of support that you can get by phone may differ between different suppliers - from general issues to expert tech support. Typically the majority of providers supply pre-sales assistance and 1st level telephone support, while more complicated tech issues are managed via email and / or tickets.
Phone Support in Shared Web Hosting
All our shared web hosting packages feature telephone support 14 hours a day even on public holidays, which means that if you don't have an account yet, you will be able to call and find out more about our services or if we meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so you'll be able to contact the telephone number which is closer to you. If you're an existing customer, we can assist you promptly with any kind of general and billing issues and with multiple tech issues to save you time and efforts - we acknowledge the fact that in some cases it's quicker to consult with a live person and get things done without delay. Of course, some situations simply cannot be resolved on the phone, so in such a case you can use our ticketing system.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hrs a day as a part of the support services for each semi-dedicated server package that we offer. Since some issues are more difficult and time-consuming, you may have to open a ticket in case you come across such an issue, still for all general, billing or small-scale tech issues you can always phone us and we will help you in a timely manner to save you the time you'll need to spend on creating a ticket. Even if you don't have an account yet, you can find out whether you can host your websites on our top-notch cloud platform or you will be able to get any other general info about our semi-dedicated services. We have local phone numbers in the U.S.A., the United Kingdom and Australia as well as a global number, so you will be able to call the one that is closer to where you live.